Facilitators help participants move through Leadership Compass with support, clarity, and reflection.
Depending on your cohort setup, a Facilitator may be able to review reflection cards, provide feedback, respond to messages, and support check-ins.
What a Facilitator does
A Facilitator is a support role.
The Facilitator’s job is not to complete the work for the participant. Their job is to help the participant think more clearly, refine their reflections, and apply their Leadership Compass in real situations.
A Facilitator may help with:
- reflection card review
- coaching questions
- feedback on guide content
- check-in conversations
- participant messages
- post-program follow-up
- alignment and accountability support
When a Facilitator may be assigned
A Facilitator may be assigned during cohort setup.
Some cohorts have one Facilitator for the full group. Others may assign different Facilitators to different participants.
Your Facilitator may be:
- an internal coach
- an HR partner
- a learning and development team member
- an external consultant
- a certified facilitator
- a leadership coach
- another trusted support person
What Facilitators may be able to see
Depending on your organization’s setup, a Facilitator may be able to see:
- assigned participants
- participant progress
- completed pillars
- reflection cards
- facilitator feedback tools
- check-in requests
- participant messages
- guide review status
Facilitator access should be scoped to the participants or cohorts they are assigned to support.
What Facilitators should not automatically see
Facilitators should not automatically see everything in the organization.
They should not automatically see:
- every cohort
- every participant
- unrelated teams
- leader-only dashboards
- admin-only settings
- content outside their assignment
Access should match the support relationship.
Reflection card feedback
After you complete a pillar, Leadership Compass may generate reflection cards from your answers.
If facilitator feedback is enabled, your Facilitator may be able to review those cards and offer feedback.
Feedback may include:
- encouragement
- clarifying questions
- suggested wording changes
- coaching prompts
- observations about themes
- suggestions for what to discuss in a check-in
The goal is to help you refine your own thinking.
What good feedback looks like
Helpful facilitator feedback is usually:
- specific
- respectful
- clear
- connected to your answers
- focused on your growth
- written to support your voice
- practical enough to act on
Good feedback should help you improve the reflection card without making it feel like someone else wrote it for you.
Visible feedback
Visible feedback is feedback the participant can see.
A Facilitator may use visible feedback to:
- ask a question
- suggest a clearer phrase
- highlight a strong theme
- point out something that seems important
- invite deeper reflection
- encourage the participant to be more specific
Visible feedback should be written with the participant in mind.
Private facilitator notes
Some workflows may allow Facilitators to keep private notes.
Private notes may be used for:
- coaching preparation
- follow-up reminders
- observations for a check-in
- context the Facilitator wants to revisit later
Private notes should still be professional, respectful, and relevant to the participant’s development.
Feedback labels
Some workflows may use labels or statuses to help organize review.
Examples may include:
- Strong
- Discuss
- Needs Review
- Follow Up
- Ready
- Revisit
Labels help the Facilitator and participant know which reflections may need attention.
How participants should use facilitator feedback
When you receive feedback, read it carefully.
Ask:
- What is the Facilitator noticing?
- What question are they inviting me to consider?
- Does the feedback make the card clearer?
- Do I agree with the suggested change?
- What do I want to keep in my own voice?
- Is this something to discuss in a check-in?
You do not need to accept every suggestion exactly as written. The final reflection should still feel like yours.
Messaging a Facilitator
If messaging is enabled, you may be able to send a message to your assigned Facilitator.
Use messages when you need help with:
- understanding a prompt
- reviewing a reflection card
- deciding whether a card is ready
- preparing for a check-in
- understanding guide content
- reconnecting with your commitments
- applying your Compass after the program
Keep messages clear and specific so the Facilitator can respond helpfully.
What to include in a message
A useful message might include:
- which pillar or card you are working on
- what you are unsure about
- what you have already tried
- what kind of help you want
- whether you want feedback or a conversation
For example:
I am working on Pillar 2 and I am not sure whether my non-negotiables are specific enough. Could you review the second card and let me know what you think?
Requesting a check-in
Some cohorts may allow participants to request a check-in with a Facilitator.
A check-in can help you talk through your reflections, guide, feedback, or leadership commitments.
You might request a check-in when:
- you feel stuck
- you want help refining your guide
- you need to process feedback
- you are preparing to share your guide
- you want to discuss an alignment moment
- you are unsure how to apply your Compass in a real situation
What to include in a check-in request
A helpful check-in request may include:
- what you want to discuss
- which pillar or guide section is involved
- what decision or challenge you are facing
- whether the request is urgent
- any preferred timing, if the workflow allows it
For example:
I would like to discuss my Pillar 4 team agreements before I share them with my team. I am especially unsure about the conflict section.
What happens after a check-in request?
After you request a check-in, the Facilitator may respond with next steps.
Depending on your setup, they may:
- send a message
- schedule time
- review your reflections first
- suggest edits
- ask a follow-up question
- provide guidance inside Leadership Compass
The exact process depends on your organization’s workflow.
Facilitator support after the guide is built
Facilitators may continue to support participants after the guide is generated.
This support may include:
- guide review
- sharing preparation
- post-program check-ins
- alignment moment discussion
- recommitment conversations
- feedback planning
- development roadmap review
Leadership Compass is most useful when the guide becomes part of ongoing leadership practice.
Privacy expectations
Facilitator support often involves personal reflection.
Participants should expect facilitator feedback to be handled respectfully and within the boundaries of the cohort setup.
Facilitators should not share participant reflections outside the appropriate program context.
If you are unsure who can see what, ask your Champion or Facilitator.
Best practices for participants
When working with a Facilitator:
- ask specific questions
- stay open to feedback
- keep your own voice in the final content
- use check-ins when you are stuck
- review feedback before accepting cards
- clarify what you want help with
- use facilitator support to improve the guide, not avoid the work
Best practices for Facilitators
When supporting participants:
- ask before rewriting
- preserve the participant’s voice
- keep feedback specific
- distinguish visible feedback from private notes
- respond to messages thoughtfully
- use check-ins to deepen reflection
- avoid over-directing the participant
- keep participant privacy central
Common questions
Do all cohorts have Facilitators?
No. Some cohorts may include Facilitators, while others may be self-guided.
Can I complete Leadership Compass without a Facilitator?
Yes, if your cohort is set up that way. A Facilitator can help, but the participant still owns the work.
Can my Facilitator edit my reflection cards?
This depends on your setup. In many cases, the Facilitator provides feedback and the participant makes the final edits.
Can I ignore facilitator feedback?
You should consider feedback carefully, but the final content should still reflect your own leadership. Ask questions if you disagree or are unsure.
Can my Leader see facilitator notes?
Leader visibility should usually focus on progress, not facilitator notes, unless your organization has configured access differently.
Are private facilitator notes visible to me?
Private notes are usually intended for the Facilitator only. Visible feedback is meant for the participant.
Troubleshooting
I cannot message my Facilitator.
A Facilitator may not be assigned, or messaging may not be enabled for your cohort.
I requested a check-in but have not heard back.
Confirm that the request was submitted. You may also contact your Champion or Facilitator through another approved channel.
I do not see facilitator feedback.
Feedback may not have been added yet, or facilitator review may not be enabled for your cohort.
My Facilitator cannot see my reflections.
Confirm that the Facilitator is assigned to your cohort or participant record.
I received feedback but cannot edit the card.
The card may already be accepted, locked, or outside the editable stage. Ask your Facilitator or Champion what options are available.
Summary
Facilitator feedback, messages, and check-ins are designed to help participants get more value from Leadership Compass.
The best facilitator support helps participants think more clearly, refine their own words, and use their Compass with more confidence.
