{"id":21168,"date":"2026-07-07T12:10:17","date_gmt":"2026-07-07T17:10:17","guid":{"rendered":"https:\/\/securedb.io\/kb\/?p=21168"},"modified":"2026-07-07T12:10:17","modified_gmt":"2026-07-07T17:10:17","slug":"leadership-compass-notifications-and-email-expectations","status":"publish","type":"post","link":"https:\/\/securedb.io\/kb\/?p=21168","title":{"rendered":"Leadership Compass Notifications and Email Expectations"},"content":{"rendered":"\n<p>Leadership Compass may use notifications or emails to help participants, Leaders, Facilitators, and Champions know what to do next.<\/p>\n\n\n\n<p>Notifications can support cohort launch, reminders, feedback, check-ins, guide sharing, and other important workflow steps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why notifications matter<\/h2>\n\n\n\n<p>Leadership Compass includes several steps.<\/p>\n\n\n\n<p>Depending on your role, you may need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>start a cohort<\/li>\n\n\n\n<li>complete a pillar<\/li>\n\n\n\n<li>review reflection cards<\/li>\n\n\n\n<li>accept feedback<\/li>\n\n\n\n<li>generate a guide<\/li>\n\n\n\n<li>sign a guide<\/li>\n\n\n\n<li>respond to a message<\/li>\n\n\n\n<li>review participant progress<\/li>\n\n\n\n<li>support a check-in<\/li>\n\n\n\n<li>follow up with a participant<\/li>\n<\/ul>\n\n\n\n<p>Notifications help users know when action is needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What kinds of notifications may be sent?<\/h2>\n\n\n\n<p>Depending on your setup, Leadership Compass may send notifications for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cohort launch<\/li>\n\n\n\n<li>participant invitations<\/li>\n\n\n\n<li>reminders to begin<\/li>\n\n\n\n<li>reminders to continue<\/li>\n\n\n\n<li>pillar completion<\/li>\n\n\n\n<li>reflection card review<\/li>\n\n\n\n<li>facilitator feedback<\/li>\n\n\n\n<li>messages<\/li>\n\n\n\n<li>check-in requests<\/li>\n\n\n\n<li>guide readiness<\/li>\n\n\n\n<li>guide sharing invitations<\/li>\n\n\n\n<li>cohort progress updates<\/li>\n\n\n\n<li>administrative reminders<\/li>\n<\/ul>\n\n\n\n<p>The exact notifications depend on how your organization has configured Leadership Compass.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cohort launch notifications<\/h2>\n\n\n\n<p>When a cohort launches, participants may receive an email or notification letting them know Leadership Compass is available.<\/p>\n\n\n\n<p>A launch notification may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>what the cohort is<\/li>\n\n\n\n<li>why the participant is receiving the message<\/li>\n\n\n\n<li>where to start<\/li>\n\n\n\n<li>what to expect<\/li>\n\n\n\n<li>who to contact for help<\/li>\n\n\n\n<li>timing or deadline information<\/li>\n<\/ul>\n\n\n\n<p>Champions should confirm that the participant list is correct before launching a cohort.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Participant invitation emails<\/h2>\n\n\n\n<p>A participant invitation email may be sent when someone is added to a cohort or when the cohort is launched.<\/p>\n\n\n\n<p>Participants should use the account associated with the invitation.<\/p>\n\n\n\n<p>If a participant logs in with a different account, they may not see the correct cohort.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reminder notifications<\/h2>\n\n\n\n<p>Reminder notifications may be sent to help participants continue progress.<\/p>\n\n\n\n<p>A reminder may be sent when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the participant has not started<\/li>\n\n\n\n<li>a pillar is incomplete<\/li>\n\n\n\n<li>reflection cards are waiting<\/li>\n\n\n\n<li>guide generation is available<\/li>\n\n\n\n<li>guide signing is incomplete<\/li>\n\n\n\n<li>a deadline is approaching<\/li>\n\n\n\n<li>a check-in or follow-up is needed<\/li>\n<\/ul>\n\n\n\n<p>Reminders should support progress without creating unnecessary pressure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Facilitator notifications<\/h2>\n\n\n\n<p>Facilitators may receive notifications when participants need support.<\/p>\n\n\n\n<p>This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a participant completes a pillar<\/li>\n\n\n\n<li>reflection cards are ready for review<\/li>\n\n\n\n<li>a participant sends a message<\/li>\n\n\n\n<li>a participant requests a check-in<\/li>\n\n\n\n<li>a guide is ready for feedback<\/li>\n\n\n\n<li>a participant needs follow-up<\/li>\n<\/ul>\n\n\n\n<p>Facilitator notifications help support timely coaching and feedback.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Leader notifications<\/h2>\n\n\n\n<p>Leaders may receive notifications related to assigned participants.<\/p>\n\n\n\n<p>This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cohort launch updates<\/li>\n\n\n\n<li>participant progress summaries<\/li>\n\n\n\n<li>participants who have not started<\/li>\n\n\n\n<li>participants who may need encouragement<\/li>\n\n\n\n<li>guide sharing invitations<\/li>\n\n\n\n<li>selected participant updates<\/li>\n<\/ul>\n\n\n\n<p>Leader notifications should focus on support and progress, not private reflection content.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Champion notifications<\/h2>\n\n\n\n<p>Champions may receive notifications that help them manage the cohort.<\/p>\n\n\n\n<p>This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>launch readiness<\/li>\n\n\n\n<li>cohort launch confirmation<\/li>\n\n\n\n<li>participant progress<\/li>\n\n\n\n<li>role assignment issues<\/li>\n\n\n\n<li>completion trends<\/li>\n\n\n\n<li>access concerns<\/li>\n\n\n\n<li>reminder opportunities<\/li>\n\n\n\n<li>post-program transition updates<\/li>\n<\/ul>\n\n\n\n<p>Champion notifications are meant to help keep the cohort moving.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Guide sharing invitations<\/h2>\n\n\n\n<p>If a participant shares a Leadership Compass Guide, the invited person may receive an email or notification.<\/p>\n\n\n\n<p>A guide sharing invitation may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>who shared the guide<\/li>\n\n\n\n<li>how to access it<\/li>\n\n\n\n<li>what action may be expected<\/li>\n\n\n\n<li>whether login is required<\/li>\n<\/ul>\n\n\n\n<p>Only share a guide or selected guide content intentionally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Message and check-in notifications<\/h2>\n\n\n\n<p>If messaging or check-ins are enabled, notifications may be sent when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a participant sends a message<\/li>\n\n\n\n<li>a Facilitator replies<\/li>\n\n\n\n<li>a check-in is requested<\/li>\n\n\n\n<li>a check-in request is updated<\/li>\n\n\n\n<li>support follow-up is needed<\/li>\n<\/ul>\n\n\n\n<p>Participants should include clear context when sending a message or check-in request so the recipient knows how to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if I did not receive an email?<\/h2>\n\n\n\n<p>If you expected an email but did not receive one, check:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>spam or junk folders<\/li>\n\n\n\n<li>quarantine or security filters<\/li>\n\n\n\n<li>the email address tied to your account<\/li>\n\n\n\n<li>whether you are using the correct login<\/li>\n\n\n\n<li>whether the cohort has launched<\/li>\n\n\n\n<li>whether notifications were enabled<\/li>\n\n\n\n<li>whether your organization blocks automated emails<\/li>\n<\/ul>\n\n\n\n<p>Your Champion or Admin can confirm whether the notification was expected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if I received the wrong notification?<\/h2>\n\n\n\n<p>If a notification looks incorrect, check whether:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you are assigned to the correct cohort<\/li>\n\n\n\n<li>you have the correct role<\/li>\n\n\n\n<li>your email is tied to the correct account<\/li>\n\n\n\n<li>you have a duplicate account<\/li>\n\n\n\n<li>the notification was meant for another role<\/li>\n\n\n\n<li>the cohort setup changed recently<\/li>\n<\/ul>\n\n\n\n<p>Contact your Champion or Admin if the message still seems wrong.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if someone else did not receive an invitation?<\/h2>\n\n\n\n<p>Ask the person to check spam or junk folders first.<\/p>\n\n\n\n<p>Then ask a Champion or Admin to confirm:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the person was added to the cohort<\/li>\n\n\n\n<li>the email address is correct<\/li>\n\n\n\n<li>the cohort has launched<\/li>\n\n\n\n<li>notifications were enabled<\/li>\n\n\n\n<li>the user is not listed under a duplicate account<\/li>\n\n\n\n<li>the organization\u2019s email filters are not blocking messages<\/li>\n<\/ul>\n\n\n\n<p>Do not add the same person repeatedly without checking for duplicate accounts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why notifications may vary by role<\/h2>\n\n\n\n<p>Participants, Leaders, Facilitators, and Champions do different things inside Leadership Compass.<\/p>\n\n\n\n<p>Because of that, they may receive different notifications.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a Participant may receive a reminder to complete a pillar<\/li>\n\n\n\n<li>a Facilitator may receive a prompt to review reflection cards<\/li>\n\n\n\n<li>a Leader may receive a progress summary<\/li>\n\n\n\n<li>a Champion may receive a launch or cohort progress update<\/li>\n<\/ul>\n\n\n\n<p>Different notifications do not always mean something is wrong.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Notifications and privacy<\/h2>\n\n\n\n<p>Notifications should not include unnecessary private reflection content.<\/p>\n\n\n\n<p>A notification may reference:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>progress<\/li>\n\n\n\n<li>next steps<\/li>\n\n\n\n<li>guide sharing<\/li>\n\n\n\n<li>a message or request<\/li>\n\n\n\n<li>cohort status<\/li>\n<\/ul>\n\n\n\n<p>But sensitive reflection content should be handled carefully.<\/p>\n\n\n\n<p>Do not forward notifications that include personal or private information unless it is appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email deliverability<\/h2>\n\n\n\n<p>Sometimes email systems block or filter automated messages.<\/p>\n\n\n\n<p>If notifications are not being received, your organization may need to check:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>spam filtering<\/li>\n\n\n\n<li>quarantine tools<\/li>\n\n\n\n<li>allowed sender settings<\/li>\n\n\n\n<li>email security policies<\/li>\n\n\n\n<li>blocked domains<\/li>\n\n\n\n<li>link scanning tools<\/li>\n\n\n\n<li>user mailbox rules<\/li>\n<\/ul>\n\n\n\n<p>A Champion or Admin may need to involve IT if multiple users are not receiving emails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using notifications well<\/h2>\n\n\n\n<p>Notifications are helpful, but they should not be the only way a cohort is supported.<\/p>\n\n\n\n<p>Champions and Leaders may also need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>explain the purpose of the cohort<\/li>\n\n\n\n<li>tell participants what to expect<\/li>\n\n\n\n<li>protect time for completion<\/li>\n\n\n\n<li>follow up with people who are stuck<\/li>\n\n\n\n<li>coordinate with Facilitators<\/li>\n\n\n\n<li>clarify deadlines<\/li>\n\n\n\n<li>answer access questions<\/li>\n<\/ul>\n\n\n\n<p>Good communication around the program makes notifications more effective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices for Champions<\/h2>\n\n\n\n<p>Before launching a cohort:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>confirm participant emails<\/li>\n\n\n\n<li>check Leader assignments<\/li>\n\n\n\n<li>check Facilitator assignments<\/li>\n\n\n\n<li>confirm enabled pillars<\/li>\n\n\n\n<li>confirm timing<\/li>\n\n\n\n<li>tell participants what to expect<\/li>\n\n\n\n<li>identify the support contact<\/li>\n\n\n\n<li>communicate any deadlines<\/li>\n<\/ul>\n\n\n\n<p>After launch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>monitor early activity<\/li>\n\n\n\n<li>follow up with anyone who has not started<\/li>\n\n\n\n<li>check for access issues<\/li>\n\n\n\n<li>coordinate with Facilitators<\/li>\n\n\n\n<li>send reminders thoughtfully<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices for participants<\/h2>\n\n\n\n<p>Participants should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>use the account tied to the invitation<\/li>\n\n\n\n<li>check spam or junk if an email is missing<\/li>\n\n\n\n<li>start from the dashboard when unsure<\/li>\n\n\n\n<li>complete enabled pillars in order<\/li>\n\n\n\n<li>review notification instructions carefully<\/li>\n\n\n\n<li>contact the Champion or Facilitator if stuck<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices for Leaders and Facilitators<\/h2>\n\n\n\n<p>Leaders and Facilitators should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>watch for assigned follow-up notifications<\/li>\n\n\n\n<li>respond to messages or check-ins when appropriate<\/li>\n\n\n\n<li>avoid asking for private content unnecessarily<\/li>\n\n\n\n<li>use notifications to support progress<\/li>\n\n\n\n<li>coordinate with Champions if assignment issues appear<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Common questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Will every user receive the same notifications?<\/h3>\n\n\n\n<p>No. Notifications may vary by role, assignment, cohort status, and enabled features.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are notifications required to complete Leadership Compass?<\/h3>\n\n\n\n<p>Not always. You can often access your next step from the Leadership Compass dashboard even if an email is missing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why did I receive a reminder after completing work?<\/h3>\n\n\n\n<p>The system may not have updated yet, or a required step may still be incomplete. Check whether reflection cards, guide generation, or signing still need attention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why did I not receive a launch email?<\/h3>\n\n\n\n<p>The cohort may not have launched, notifications may not be enabled, or the email may have been filtered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can a Champion resend an invitation?<\/h3>\n\n\n\n<p>This depends on the setup. A Champion or Admin may be able to resend or trigger communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I unsubscribe from Leadership Compass emails?<\/h3>\n\n\n\n<p>This depends on your organization\u2019s setup and the type of notification. Some program-related notifications may be part of the cohort workflow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">I did not receive an expected email.<\/h3>\n\n\n\n<p>Check spam, junk, quarantine, email address, login account, and cohort launch status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A participant cannot find their invitation.<\/h3>\n\n\n\n<p>Confirm the email address, cohort assignment, and whether the participant is using the correct account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Multiple participants did not receive emails.<\/h3>\n\n\n\n<p>Ask IT or an Admin to check filtering, allowed sender rules, and organization-level mail security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I received a notification for the wrong cohort.<\/h3>\n\n\n\n<p>Ask a Champion or Admin to review cohort assignments and duplicate accounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I received a reminder after finishing.<\/h3>\n\n\n\n<p>Refresh your dashboard and check whether any required step remains incomplete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A link in the email does not work.<\/h3>\n\n\n\n<p>Try logging in directly and opening Leadership Compass from the dashboard. If the issue continues, contact your Champion or support contact.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p>Leadership Compass notifications help users know when to start, continue, review, share, or support the work.<\/p>\n\n\n\n<p>If a notification is missing or confusing, start by checking the user\u2019s account, cohort assignment, role, email address, and cohort status.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Leadership Compass may use notifications or emails to help participants, Leaders, Facilitators, and Champions know what to do next. Notifications can support cohort launch, reminders, feedback, check-ins, guide sharing, and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":21169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[202],"tags":[203,128],"class_list":["post-21168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership-compass","tag-leadership-compass","tag-notifications"],"wps_subtitle":"Notifications can support cohort launch, reminders, feedback, check-ins, guide sharing, and other important workflow steps.","_links":{"self":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/21168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21168"}],"version-history":[{"count":2,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/21168\/revisions"}],"predecessor-version":[{"id":21171,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/21168\/revisions\/21171"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/media\/21169"}],"wp:attachment":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=21168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=21168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}