{"id":11088,"date":"2021-01-13T10:27:37","date_gmt":"2021-01-13T15:27:37","guid":{"rendered":"https:\/\/manage4.performancescoring.net\/kb\/?p=11088"},"modified":"2023-12-04T15:54:30","modified_gmt":"2023-12-04T20:54:30","slug":"error-screen-on-review-wont-go-away","status":"publish","type":"post","link":"https:\/\/securedb.io\/kb\/?p=11088","title":{"rendered":"Error Screen on Review won’t go away"},"content":{"rendered":"\n

Are you seeing a scary error on a Review that just won’t go away? Maybe you’ve logged-out and back in again. Maybe you cleared your browser cache<\/a>. You’ve tried everything. Don’t worry. It’s happened once before. Here’s the fix if you see the following error screen and it just won’t go away.<\/p>\n\n\n\n

\"Error<\/figure>\n\n\n\n

Here’s what happened last time. <\/h2>\n\n\n\n
  1. Manager A was giving Employee B a review<\/li>
  2. Before that review was even completed, Manager C removed Manager A from Employee B’s “Reports to”<\/li>
  3. Manager A hit refresh in their browser after this happened and it throws this error.<\/li><\/ol>\n\n\n\n

    You see, this error isn’t about the Reviews controller. It’s really an entangled authorization error<\/strong>. Anyway, I bet you can guess what the fix is, but read on anyway.<\/p>\n\n\n\n

    Here’s how to fix it.<\/h2>\n\n\n\n
    1. Login<\/strong> as your Support user<\/li>
    2. Go to the user this person was trying to give a review to<\/em><\/li>
    3. Check if that user actually “reports to” the user with the error (either primarily or secondarily)<\/li>
    4. Add the user back<\/strong> as either primary or secondary reports to<\/strong> <\/li>
    5. Click Save Changes<\/strong><\/li><\/ol>\n\n\n\n

      That should fix it.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Are you seeing a scary error on a Review that just won’t go away? Maybe you’ve logged-out and back in again. Maybe you cleared your browser cache. You’ve tried everything. […]<\/p>\n","protected":false},"author":2,"featured_media":12325,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[25],"tags":[55],"class_list":["post-11088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-faq","tag-reports-to"],"wps_subtitle":"We\u2019ve seen this once before.","_links":{"self":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/11088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11088"}],"version-history":[{"count":4,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/11088\/revisions"}],"predecessor-version":[{"id":16926,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/wp\/v2\/posts\/11088\/revisions\/16926"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/securedb.io\/kb\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}